Returns and exchanges

Apparel and footwear can be exchanged for a different size within 30 days of delivery, provided the item is unworn and in its original packaging. We cover shipping both ways on the first exchange of any item.

Report damage or a missing item within 14 days of delivery and we will replace it or credit your account. Photographs help us resolve claims faster.

Because boxes are curated individually, we do not accept returns of an entire box for a refund once it has shipped. Custom, personalized and made-to-order items cannot be returned.

If a box has not yet shipped, you can cancel it for a full refund from your account.